Policies

1. We are registered with the local council + have received a 5* Hygiene Rating we are insured & have undertaken Level 2 Food Safety & Hygiene Catering + Food Allergy Awareness Training.

 

2. Baked By S.K does not cater for allergies – products are made in a kitchen with of common allergens: wheat, milk, eggs, soy, peanuts, tree nuts.

 

3. Please allow 24-72 hours with responses. For a quicker response, provide as much information regarding your order as possible such as amount/size, flavours, design ideas and the date & time it is needed for.

 

4. Notice period: for cakes we require at least 2 - 3 weeks’ notice, For smaller bakes, we require at least one week’s notice, however subject to availability.

 

5. We require a non-refundable deposit to secure the slot, this is 50% the final amount & must be paid within 24 hours from the point of confirming the total amount. If the deposit is not paid, your order is not confirmed. All payments are done via bank transfer.

 

6. We currently do collection only or postals (via our website)

 

7. Late fee: will apply where an order has been collected over 3o mins past the agreed collection time without reasonable notice or reason (£5.00 per every hour) Failure to pay this will result in no future orders from Baked By S.K

 

8. Kindly note that we are not able to replicate a design with 100% resemblance, as custom cakes are a work of art made individually by hands. In addition, we do respect the work of other bakers/artists and will not fully replicate their designs.

 

Just like custom designs, every colour is mixed individually to achieve the desired colour. Most colours require mixing 2 or more different colours. Hence, the final shade may be subject to slight variations. Bear in mind that factors such as lighting and cake temperature may also affect the colour.

 

9. Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.

 

10. Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, colour shade, or general design will not be honoured. In some instances you may bring the cake back in for design adjustments but this is an additional charge.

 

11. Upon receiving your order, if you discover that there are issues with your order (i.e wrong order or missing items) please immediately inform us through the method in which you placed the order (Instagram / Email), within 60 minutes after collection. Baked By S.K may request for photographic proof and additional information to properly investigate the issue. If we determine that the order and/or goods you received are not of satisfactory condition/quality, we will compensate you for your order or parts of your order.

 

12. Cake flavour and texture are subject to each individual's preference. Kindly note that we do ensure that every cake that goes out is of satisfactory quality. Keep in mind that cake's temperature and storing will also affect the quality and texture of a cake. Hence, we will not offer a refund for items that meet our quality standards in terms of flavour/texture.

 

13. 24 hours the collection - no changes can be made to the order (design, flavour, collection time) the remaining balance must be completed.

 

On the day - Expect a message 30 mins prior to the agreed collection time.

Complete outstanding balance if not already done so

Provide an estimated arrival time once you have set off, arrive on time & check you are happy with the product(s)

 

BBSK is not liable for any damages caused by the client (e.g. improper handling, storing during transportation etc) once it is off our hands.

 

Please be advised that extreme temperatures & direct sunlight may cause negative effects to your product such as appearance & taste. Ensure you store the bakes in a secure way (contact us if unsure). In most cases the product will be provided with an ‘Information Sheet’.

 

Please use our Instagram page for inspiration & ideas when ordering

 

By providing the non-refundable deposit you are therefore agreeing to the above terms.

 

With love,

S.K x